Day 153
We grab our last breakfast then grab our bags and go wait for our shuttle outside Starbucks. We then get transferred to another bus and have about an hour journey to Sanur. Our hotel is a little out of town but the driver is great and offers to drop us off at it, just on the wrong side of a dual carriage way. Pick this me and Ben running with 2 bags on each, weaving in and out of cars. It was interesting.
The hotel is so odd, there just doesn't seem to be anyone here, when we finally find the reception, they bumble through the check in and show us to our room which doesn't seem to have been cleaned properly. We do get a free drink but I did expect a little more from a 4 star and a secret deal. But we dump our bags and hit the pool as sunshine is always 5 star to me. The pool is lovely and completely deserted so we grab 2 loungers in the sun and absorb as much of its lovely rays as we can.
We both get a bit peckish after a while and I go find somebody with a menu. I wander around the empty restaurant for a bit before a guy who speaks no English appears and then goes off again so I go back to the pool a little bemused. About 5 minutes later another guy appears with what looks like a menu sticking out of his back pocket but he just sits on the opposite side of the pool playing on his phone. Ben goes over after another 5 minutes and comes back with a menu but they only have Indonesian food which is fine but none of its vegetarian. We manage to get a dish without the chicken but he appears another 5 minutes later saying actually there's no food on, Urg!! We are both pretty pissed off so go up and get changed and go to get a taxi into town. We go to reception where I explain we would like a lift into town, for free, as they have no food when a women who look likes a manager says yes they do! I have no idea what's going on but they usher us over to a table and say they will sort it. Whilst we are waiting Ahmed comes over who the sales manager of the place and who looks like he's the only one who gives a monkeys. He gives us a tour and shows us to the roof top pool where he gets our not bad food delivered. This place is a shambles but the beds comfy and the 1998 Godzilla is on the TV so we spend the night vegging.
Day 154
We have a duvet so I sleep through the night all comfy and cosy, maybe this place isn't too bad. That sentiment isn't held for long though as when we go down to breakfast, there isn't any. It's the last straw and we go up to reception and tell Ahmed we are leaving and want a full refund. He profusely apologies and gets our breakfast of uncooked eggs sent to our room, he also offers us a free upgrade and free lifts to the beach whenever we want but it's too little too late. We both want to go back to the first Bali hotel and this place is just creepy. He then begs, we say no, he pleads, we say no. We can only get rid of him when we say we will think about it but as soon as he closes the door we ring Agoda on Skype and they mediate, getting us a full refund. Phew
Ahmed is very apologetic and offers to drive us to the new hotel saying us about a £5 taxi fare. We both think the ride might be a bit awkward but it's actually not bad. Ahmed uses the time to explain to us why the hotel is so rubbish. The old managers ran off with about £150,000 of the owners money and he's only been in the job 3 weeks trying to sort out the mess. The owners won't put any more money in and the staff haven't been paid for 3 months, which explains why they were a bit rubbish. It does nothing to deter us and when we arrive at our new/old place we know we have made the right decision. We check in and then head straight to the pool, bliss. We spend the evening catching up on FaceTime and emails whilst watching bad American TV.
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